Adderly Street and Pinelands are better branches to go to.

Old Mutual doesnt know what they are doing. Today i was at Old Mutual N1 City for the third time in three weeks to close an account. Each time i go they "close" the account but then i am notified that they require my id. It took them one hr of my time today and when i got to the shop that i needed to be it was closed. so i have to go to n1 city again . A few months ago i was at the same branch to change beneficiaries. i was told it will take 5 days. A week later i went to another branch to check and no changes were made. I was asked if i received a paper from n1 city branch, i said no i did not. was told that i was supposed to receive a paper. So that was more time wasted by old mutual n1 city.