***** activity taking place at Old Mutual

A funeral cover was opened *****ulently in my name with people that dont even exist listed as beneficiaries. My persal and ID number was used *****ulently to open this cover. When i follow up with Old Mutual, they tell me they are still investigating. Initially they told me it would take 10 business days for them to process the complaint but upon following up, they are now telling me it can take up to 3 months to investigate. In the mean time im still expected to keep paying towards this funeral policy because if i cancel it, i wont get a refund. Im so frustrated because they are debiting from my payslip so i cant even reverse the transaction with my bank. Im really disappointed in Old Mutual. We have always known it to be a reputable company but to be involved in such ******** activity is appalling. Worse, the consultants are not even showing any empathy that the very institution they represent and work for, is ****ming people and involved in *****ulent activity. Im waiting for them to give me feedback regarding this before escalating this to the ombudsman.