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Item: Old Mutual
Rating: 1
Author: Wesley S

I have waited over three months for my pension to be transferred to a mibfa Provident fund. Old Mutual requests ROT documents from me personally yet they need to issue them 1 of incompitence 2 it takes 3 months for them to find out mibfa only works via post hard copy 3 I still have no transfer.

Helpful (0)

Replies (3)

Old Mutual's replyOfficial

02 Aug 2022, 14:04

Good day Wesley

We received your review of 2 August 2022.

We apologise for your service experience. We will investigate this matter and contact you to provide feedback.

Kind regards

Bilqees Carelse
Old Mutual Customer Complaints

Best regards,

Old Mutual's reply02 Aug 2022, 14:04

Official

Best regards,

Wesley S's updateReviewer Update

02 Aug 2022, 14:08

I trust I will have some joy with in 24hrs

Wesley S's update02 Aug 2022, 14:08

Reviewer Update

I trust I will have some joy with in 24hrs

Old Mutual's replyOfficial

02 Aug 2022, 15:59

Good day Wesley

I note that the complaints assessor e-mailed you this afternoon.

Kind regards

Old Mutual Customer Complaints

Best regards,

Old Mutual's reply02 Aug 2022, 15:59

Official

Good day Wesley

I note that the complaints assessor e-mailed you this afternoon.

Kind regards

Old Mutual Customer Complaints

Best regards,