Account update at Bureau

Item: Old Mutual
Rating: 1
Author: Nomfundo M

Iam very hurt I paid my arrears at Old Mutual on the 6th May, to date my credit report still shows that Iam in arrears when I quiried them they told me they send their updates at bureaus on the 7th other consultant said 6th one said 10th ,which one should I believe.Its not fair because when you have a problem not paying just a month they are quick to blacklist .Iam busy buying a house meaning i'll miss this opportunity because the price is affordable.Please Old Mutual update my profile I'll be pleased if you can do that today .my account with you guys is up to date.

Helpful (0)

Replies (2)

Old Mutual's replyOfficial

13 Jun 2019, 16:29

Dear Nomfundo

We received your review of 13 June 2019.

We are sorry to hear about your service experience. We referred the matter to our Old Mutual Finance complaints department. They will investigate this matter and contact you to resolve.

Kind regards

Coleen Aanhuizen
Complaints Management

Old Mutual's reply13 Jun 2019, 16:29

Official

Nomfundo M's updateReviewer Update

13 Jun 2019, 22:13

Thanks for the response ,gives me hope.

Nomfundo M's update13 Jun 2019, 22:13

Reviewer Update

Thanks for the response ,gives me hope.