Account lapsed without communication

<p>For a while ive had 2 funeral covers for my parents which ive been paying every month, last month I decided to take an investment account and now skeptical about taking a retirement annuity with old mutual, infact im thinking of cancelling everything because of the poor service ive been given. Yesterday I was going through my bank statment only to find out old mutual has not been debiting for a while now, I decided to call the contact center this morning where I was told my policies have lapsed, I specifically told your people to debit on the 15th of every month because thats when I get paid, I never noticed up until now that my policies have not been debiting, and that old mutual did not follow my instructions. The call centre agent advised me to apply for new funeral covers, which I obviously refused. I urgenty want my accounts to reactivated as there was no communication from old mutual, im willing to pay whatever premiums outstanding. Im taking my business else where if this cannot be done!</p>