RM
Rebecca M
1 reviews | Active since Feb 2012
22 Sept 2015, 09:39
Account debited on the wrong date
I have some policy with Old mutual and today I receive an sms saying they will debit my account on the 23th. My contract with them indicates my salary date as the 25th. If it falls over the weekend then they must debit after the 25th a day before. If my account is debited tomorrow can I request that my policy be cancelled and all my premiums paid back to me in full.
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Old Mutual's replyOfficial
22 Sept 2015, 10:50Hello rgmasilo,
Thank you for bringing this to our attention. We shall investigate the matter and contact you directly to resolve.
Kind regards
Belinda Hunt
Complaints Management
Thank you for bringing this to our attention. We shall investigate the matter and contact you directly to resolve.
Kind regards
Belinda Hunt
Complaints Management
Old Mutual's reply22 Sept 2015, 10:50
Official
Hello rgmasilo,
Thank you for bringing this to our attention. We shall investigate the matter and contact you directly to resolve.
Kind regards
Belinda Hunt
Complaints Management
Thank you for bringing this to our attention. We shall investigate the matter and contact you directly to resolve.
Kind regards
Belinda Hunt
Complaints Management