DP
Diane P
1 reviews | Active since Jun 2022
05 Nov 2025, 06:37
Account debited for a canceled policy
My policy was canceled however my account was still debited. On that day I desperately needed the money. I had it to pay the Uber to go to maintenance court. Everything I try calling the call center the wait is too long. I need the money urgently.
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
05 Nov 2025, 07:12Good day Diane P,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply05 Nov 2025, 07:12
Official
Good day Diane P,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
DP
Diane P's updateReviewer Update
05 Nov 2025, 08:33Thank you
DP
Diane P's update05 Nov 2025, 08:33
Reviewer Update
Thank you
Old Mutual's replyOfficial
05 Nov 2025, 08:51You are very welcome. We will be in touch.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply05 Nov 2025, 08:51
Official
You are very welcome. We will be in touch.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management