Account being debited after policy cancellation

I cancelled my life policy and retirement annuity on the 17th of July 2015 but have had 2 debit orders go off of my account since. From the day I sent my Financial Adviser the cancellation I have had no further communication from her. I have since emailed her 3 times, as well as another Old Mutual email address but yet to have any feedback. <br> <br> I contacted your customer service center today who have informed me that I need to take my inquiry to my FA as any information regarding the cancellation would have been given to her, in order for her to pass it on to me. They cannot assist me as I dealt with a FA, not directly with them. They gave me a complaints email address to use as I need this escalated, however the address provided is incorrect.<br> <br> I need this attended to as a matter of urgency. I cancelled the RA & Life Policy as I have had a tough year financially, but I am in an even worse situation at the moment and cannot afford to have unaccounted for debit orders going off of my account.