RW
Robin W

1 reviews | Active since Sept 2013

09 Jul 2018, 08:52

Access to personal information, Unsolicited calls and Invasion of privacy by OLD MUTUAL

Is it a highly coincidental situation or internally coordinated and communicated amongst friends / colleagues that when you email customer service of Old Mutual to amend purely administrative policy information you then receive numerous time wasting unsolicited phone calls to my mobile from Old Mutual Sales staff. This annoying practice of Old Mutual must stop. Your sales people call and represent themselves as if I have requested a sales call. This occurred 3 times on the same day from 3 different so called professional OM Head Office sales staff. Ask your staff member Regis Chikadaya of OLD MUTUAL Cape Town HO, DFA? department to explain to your HR department how this practice works. The second caller was female and I asked her to "email her contact detail to me as I was busy". She failed to do this else I would have provided her detail as well.

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Replies (3)
Old Mutual
Old Mutual's reply09 Jul 2018, 15:17
Official

Thank you for speaking with me. We are investigating who the persons are that contacted you and will provide you with feedback.

Kind regards

KareemahSulayman

Old Mutual Complaints Management

Old Mutual
Old Mutual's reply24 Jul 2018, 16:57
Official

We rep**** to you via email.

Enjoy your day further.

Kind regards

KareemahSulayman

Old Mutual Complaints Management

Old Mutual
Old Mutual's reply24 Jul 2018, 16:57
Official

We rep**** to you via email.

Enjoy your day further.

Kind regards

KareemahSulayman

Old Mutual Complaints Management