Abysmal service

Item: Old Mutual
Rating: 1
Author: anaisa M

I am struggling to cash out a retirement policy that has been inactive for the longest time! Emails are only responded to once every 3 months, and the responses are vague. I just want to close the account as I have gone back to my home country. Is there no one I can speak to at this point? Ref : [SF***]

Helpful (0)

Replies (3)

Old Mutual's replyOfficial

10 Nov 2025, 09:35

Good day Anaisa,

We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Regards
Old Mutual Complaints Management

Old Mutual's reply10 Nov 2025, 09:35

Official

anaisa M's updateReviewer Update

10 Nov 2025, 09:38

I look forward to a very quick response as I have been following up this matter since May.

anaisa M's update10 Nov 2025, 09:38

Reviewer Update

I look forward to a very quick response as I have been following up this matter since May.

Old Mutual's replyOfficial

10 Nov 2025, 10:10

Thank you. Our team will be in touch to assist.

Regards
Old Mutual Complaints Management

Old Mutual's reply10 Nov 2025, 10:10

Official

Thank you. Our team will be in touch to assist.

Regards
Old Mutual Complaints Management