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Donovan B

1 reviews | Active since Aug 2016

24 Aug 2016, 11:06

Abysmal Service

<p>Has anyone else had a hard time actually communicating with this company? The only way I see to get a response is by posting on their facebook wall.</p> <p> </p> <p>I am urgently trying to close a dead relatives policy with them however they unwilling/incapable of responding to me.</p>

0
Replies (3)
Old Mutual
Old Mutual's reply24 Aug 2016, 12:30
Official

Dear DonovanBoddy

We are aware of this matter and assure you that this is receiving our urgent attention. We will make contact with you tomorrow morning to provide you with feedback.

Regards

Coleen Aanhuizen

Complaints Management

Best regards,

Old Mutual
Old Mutual's reply25 Aug 2016, 09:23
Official
Dear Donavan I refer to your complaint of 24 August 2016 and our subsequent telephone conversation this morning. Our claims department provided you with the outstanding requirements. We will attend to this matter on receipt of the outstanding requirements provided in the e-mail. Kind regards Coleen Aanhuizen Complaints Management

Best regards,

Old Mutual
Old Mutual's reply25 Aug 2016, 09:30
Official
Dear Donavan I refer to your complaint of 24 August 2016 and our subsequent telephone conversation this morning. Our claims department provided you with the outstanding requirements. We will attend to this matter on receipt of the outstanding requirements provided in the e-mail. Kind regards Coleen Aanhuizen Complaints Management

Best regards,