Abysmal Old Mutual call centre

Abysmal service with Old Mutual call centre. I’ve been on the phone for more than two hours trying to get documentation from Old Mutual to submit a claim

The call centre takes roughly 25 minutes to respond. The first time the documents were sent to my previous email address even though I confirmed my new email address. The second and third calls terminated The forth call I spelt out my email address again and was confirmed by the agent but no email after 39 minutes. The fifth call terminated after the agent indicated that the email had been sent to the correct address and then left to check something before the call terminated yet again So currently busy with call number 6 What a waste of time!