Absolutely useless

<p>In March I had a call regarding my annual premium increase, the gentleman that call was not very clear and I agreed to a ‘special’ 20% increase. Then the email confirming the increase came, realising my mistake I emailed back to request correction of mistake. I requested the increase to the standard 6%. Email came back saying that my request will be processed. In May I received an SMS advising that I must make sure that my account has sufficient funds for the 1st of July as the new premium will come into effect, the premium was with the 20% increase. I called and send an email, I was advised that the matter will be attended to promptly and the necessary correction made to insure that the correct debit order goes off my account on the 1st of July. Last week I received the sms again, and again the new debit order amount shows the 20% increase. At the customer care call centre it took a too long to find any notes on my account (that because they don’t have reference numbers for calls). When the history was found, it was plain to see that although the request was noted, no one bothered to do anything about it. There is no supervisor that can sort this matter out immediately. When I requested a call back today by someone that can sort this out today, I was told that the department that handles these queries is not able to phone client!!! Not able to phone, that is ridiculous. Old Mutual has certainly hit rock bottom when it comes to customer service. </p> <p> </p>