Absolutely poor service

I called in the 17th of May 2021 in order to do a disinvestment only to find out on the 19th May 2021 when I called in that no disinvestment was attended to by the customer care agent Mr Daniels which the agent Nicole Arendse stated.

I called in on the 20th of May 2021 and was advised that payment was made to me by an agent called Cameron however when I called in today I was told by Lucia that the funds are still in Pricing.

Could someone please contact me urgently and advise what is happening and when can I expect to recieve my funds.

Firstly old mutual did not mention that the funds were available for withdrawal and continued deducting charges from the investment.

And to add to this give absolutely poor service.