Absolutely disgusted with Old Mutual Financial Services

Good day,

After an initial great start with good service, I am extremely disappointed in how I am being treated as a customer. Resulting from staff being too lazy to confirm details with an employer as they do not understand how people are remunerated. The consulted that assisted me was Nwabisa Keli. After getting all of my information in a good, helpful sense and getting my signature on paper, I was dismissed with a simple e-mail and that after I had to make contact to get feedback. Now, the reason for me being so disgusted is not only this. A certain Jason spoke to me several times today to verify my source of income, which he classified as commission only. My income structure is made up of a fixed monthly salary called PBS by my company, this is my basic salary. It is clearly visible on my payslips along with any deductions by the company. Along with this, I do earn commission, which is not calculated as a once off commission, it is calculated over 24 months. This means that my salary increases every month that I earn commission and this increase is valid for at least 24 months. This was explained in detail to Jason, who ensured me that he will look into the matter and confirm the details as explained with my employer. By the way, the fact that I earn a fixed monthly salary is also evident on my bank statements, along with other additional income clearly visible. Needles to say, neither of these consultants found it worth their time to go through such trouble for such a small loan.

I cannot explain how disgusted I am with the way they are treating me at this point. I would expect a company of this stature to put their clients first. It is clear to me now why I chose to be employed by a rival company who care about their clients.

I expect this matter to be looked into, and I want my remuneration status to be treated correctly. This is affecting me negatively in every way possible...all thanks to unwillingness to assist.

Regards,