Absolutely Appalled and Betrayed by Old Mutual - A Long-Standing Client's Warning!

As a long-standing client of Old Mutual, with multiple policies including life cover and family plans, I am utterly disgusted and betrayed by their recent actions and complete lack of concern. For over a month and a half, I have been battling a deeply disturbing issue that has shattered my trust in this institution. I discovered through the Old Mutual App that a R10,000 policy was mysteriously taken out for my brother under my profile. Let me be unequivocally clear: I had absolutely no knowledge of this policy, gave no consent, and spoke to no one about initiating such a policy. This was done entirely without my authorization and is, frankly, *****ulent. My attempts to resolve this have been a nightmarish ordeal. I immediately went to the Vangate Mall Old Mutual branch, where I was informed the policy was opened in another province. I was given a reference number and assured it would be investigated. In the meantime, deductions for this unauthorized policy continued to go off my account! For weeks, I returned every Saturday to inquire about the progress of the investigation, only to be met with vague answers and a complete lack of updates. Today, my frustration reached its peak when a consultant at the branch nonchalantly informed me that "they are not worried about this matter at all." This dismissive attitude is not only unprofessional but deeply insulting to a client who has faithfully entrusted Old Mutual with their financial well-being for years. Old Mutual has demonstrated a shocking disregard for client protection and a complete failure in their duty of care. They allowed an unauthorized policy to be opened under my name, continue to deduct money for it, and then show no urgency or concern in resolving the issue. How can I trust an institution that can so easily compromise my profile and then shrug off my legitimate concerns? To anyone considering Old Mutual for their policies: Please, heed my warning. They have proven themselves to be *************. If this can happen to a long-standing client like myself, it can happen to anyone. You might just discover unauthorized policies opened in your name, and then be met with indifference when you try to get answers. Stay far away if you value your peace of mind and financial security. I am still waiting for an outcome, but my faith in Old Mutual is irrevocably broken.