Absolute worst experience and service

I cannot express my dissatisfaction on the service and incompetence regarding my withdrawal claim. I have requested this escalated serveral times and after taking my own time to send over a dozen emails I keep getting the same answer.

YES I UNDERSTAND HOW THE PROCESS WORKS, I SENT THE SAME PROCESS TO THE CONSULTANTS AND STILL THEY KEEP SAYING THE SAME THING.

it really is a let down especially as i held you guys in the highest regard but this isn't right

I chose to withdraw the full amount , however I got paid 1 portion and the other was put back into the retirement portion which was not my request.

You tell me to use the amazing app or website and I did and now I'm told I can't get my entire claim

Before agents are name dropped , I am sincerely requesting a complaints resolution manager to contact me