MN
Monica N
1 reviews | Active since Mar 2025
18 Mar 2025, 18:41
Absolute Sh*t Show...
I'm immigrating next month and requested my policy disinvestment on 10 February 2025. After the most mind-numbing incompetence in requesting changes to the form I've submitted one at a time, to now being "unable to open a pdf file", I've just about had enough. If I'd known this would be so difficult, I'd have stayed so far from Old Mutual. So easy to sign up and take money, but God forbid you need to end a policy...
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Old Mutual's replyOfficial
18 Mar 2025, 18:48Good day Monica,
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Warm regards,
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Warm regards,
Old Mutual Complaints Management
Best regards,
Old Mutual's reply18 Mar 2025, 18:48
Official
Good day Monica,
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Warm regards,
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Warm regards,
Old Mutual Complaints Management
Best regards,