TG
Tyron G

1 reviews | Active since Apr 2015

04 Aug 2015, 19:45

ABSOLUTE NONSENSE!

I have been told by a consultant FROM OLD MUTUAL a few months back that I could withdraw all my savings in my RA so far, but it has to go through to get taxed and all that stuff.<br> <br> I finally managed to gather all the required docs which I submitted only to be told that I could not withdraw any funds.<br> <br> Who actually knows whats going on there guys? This is a joke... Are you guys working for the same organization? <br> <br> This is very confusing. I never ever forced the issue of withdrawing. <br> <br> The response I received from Howard did not make sense. Why are you combining all my funds? I understand that my withdrawal cannot exceed R7000, the last time I checked it was not more than R7000. <br> <br> Ingrid, now you can reply on this message since you didn't want to comment on what the consultant had initially told me. <br> <br> I would have never guessed that such a big company could handle this matter in such an unprofessional manner. <br> <br> Moral of the story

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Replies (1)
Old Mutual
Old Mutual's reply04 Aug 2015, 19:50
Official
Hello Ty1987,

Thank you for bringing this matter to our attention. We shall investigate the matter and contact you directly to resolve.

Kind regards
Coleen Aanhuizen
Complaints Management

Best regards,