Absolute disappointment in Old Mutual Service

I am so disappointed in Old Mutual in the handling of the transfer of my pension of one Old Mutual Evergreen account of my old employer to the Old Mutual Evergreen account of my new employer. I have submitted my paperwork with my previous employer's HR before I resigned end of March 2015. It is mid-July and I have not received the portion requested for pay-out yet. I was told it would take 6-8 weeks. The broker from my new employer informed me that there was a hold up of the transfer of membership to the new fund, but even with that delay it is an extremely long time that has lapsed. I get no joy from the call center, as they have to escalate it for investigation and my new broker does not have access to the information. On Friday I find out that the money has never been released from my \old"fund and that they will only now submit the SARS request for payment - I can call next week for an update. This is unacceptable. I may not have direct contact numbers of people whom I can speak to and after more than 3 months I still have no idea if and when I might get my money. From a very loyal OM supporter"