Absolute bad service

On Tuesday, I decided to submit an application for a loan with old mutual. I must add that the customer service experience was most horrible.

Upon arrival, I was met by a receptionist that would be considered as front of house, may I add that her attire was what seemed to be somewhat disheveled, to make matters worse, she proceeded to make some weird looking drink, stirred it with her pen!

The whole setup seemed somewhat dysfunctional everyone just all over the place.

Anyway, I was met with a consultant who processed my loan application , the problem that I have is expectations that has been set with me. I've worked in customer service before an one of the pillars thereof would be to always set the correct expectation with your customers.

Upon completion of the paper work, I was told that in a few minutes the money would clear soon. It is now 4 days later and I have yet to hear from them and the worst part is no one can give me some sort of time frame.

I am highly dissatisfied with this entire experience.

Sincerely, Disgruntled Customer