JK
Jaco K
1 reviews | Active since Dec 2022
01 Aug 2025, 16:07
Absense of communication from Old Mutual regarding premium changes.
I have not received any notification of the premium increase for policy. The useless web site still indicate the old premium and I had to call the call centre to find out what the new premium is. There are also other premium reviews coming up for which I have also received no notification.
When I asked why I did not receive the notification and why there is no related documentation on the web site. The operator put me on hold to supposedly speak to her manager. After 10 minutes I hung up. This is not a toll free call.
Sending an Email to their client service dept serves no purpose as they do not acknowledge or respond to your Email.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
01 Aug 2025, 16:27Good day Jaco K,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply01 Aug 2025, 16:27
Official
Good day Jaco K,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
JK
Jaco K's updateReviewer Update
08 Aug 2025, 15:44It is now one week later and Old Mutual has not yet contacted me or responded to my query submitted through their "Contact Us" channels. Way to go Old Mutual! Continue ignoring your loyal customers! Once you have my money, you ignore me completely. That is how you retain customers!
JK
Jaco K's update08 Aug 2025, 15:44
Reviewer Update
It is now one week later and Old Mutual has not yet contacted me or responded to my query submitted through their "Contact Us" channels. Way to go Old Mutual! Continue ignoring your loyal customers! Once you have my money, you ignore me completely. That is how you retain customers!
Old Mutual's replyOfficial
08 Aug 2025, 16:40Hi Jaco
We note your message and our team will provide you with further updates via email.
Regards
Old Mutual Complaints Management
We note your message and our team will provide you with further updates via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply08 Aug 2025, 16:40
Official
Hi Jaco
We note your message and our team will provide you with further updates via email.
Regards
Old Mutual Complaints Management
We note your message and our team will provide you with further updates via email.
Regards
Old Mutual Complaints Management