PN
Portia N
1 reviews | Active since Feb 2026
25 Feb 2026, 21:13
*****
They deducted money from persal for almost 19 months for a policy ***B9 I knew nothing about. They have been investigating since September 2025, I was told to wait 3 months and that has passed. They canceled the policy, ***B9 in October 2025 but I have not yet received all my premiums as promised. They have been "investigating" for 5 months with no feedback.
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
26 Feb 2026, 07:44Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply26 Feb 2026, 07:44
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management