A very furious Sister

I am seriously disappointed with how OM and Meerkat handled my brother’s funeral policy. diligent with payments. He passed away on 12-07-2024, and I was named as the beneficiary.

After filing a claim, I was informed that this portion of the business was being handled by Meerkat. I then traveled from the Eastern Cape to Cape Town to their head office to pursue payment, as the claim remained unresolved. They requested receipts for funeral costs, which were not clearly explained to me at the time. To my surprise, receipts I carried totaling R27,517 were deposited into my Capitec Bank account by Meerkat.

My understanding was that the policy would pay the agreed R50,000 upon the insured’s death, not reimbur*****ts based on receipts. The policyholder bought a R50,000 cover, and the expectation was a straightforward death benefit of R50,000. Questions remain about additional expenses (fuel, etc.) and why receipts would determine the payout amount. We were told there would be a 6-month waiting period for natural causes and no waiting period for accidents on the purchase of the policy. OMART is listed as the underwriter based on the payment receipts, and I am deeply frustrated. I request OMART to settle the balance to fulfill the original agreement of a R50,000 payout. If this cannot be resolved, I will consider further action. The agreement did not hinge on receipts; it was a simple R50,000 death benefit.

Please exercise caution with OM/Meerkat. and i want SA to know, and i am certain there are more unhappy customers. Please urgently honour the agreement, My Brother honoured the monthly payments. And I was very patient with you to this moment.