JR
Joyce R
1 reviews | Active since Mar 2014
12 Jan 2023, 16:13
A VERY BAD SERVICE UD
In October 2022 i went to old mutual to submit a claim for my deceased uncle as I am the beneficiary and when I went then I had all documents required to my surprise the kept on asking me to resubmit same documents and always get emails from them asking for documents i had already filled in and submitted. When i call in to inquire about my claim switchboard answers and then keeps you onhold for an hour without even coming back to check or give feedback till you eventually drop the line. To be honest I wanted to open an investment but the way they are making me to go up and down. As of now I have no idea whats happening to my claim im in the dark yet all documents are submitted
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Replies (2)JR
Joyce R's updateReviewer Update
12 Jan 2023, 16:34Good Day Shannon
Thank you for your response. I tried calling the complaints department looking for the complaints manager and the switchboard lady adviced that i leave a voicemail to the manager number last week and i did but he also never came back to me then that is when i called the call centre today and was put onhold for an hour till i dropped. Im not happy at all.
Regards
Joyce
Thank you for your response. I tried calling the complaints department looking for the complaints manager and the switchboard lady adviced that i leave a voicemail to the manager number last week and i did but he also never came back to me then that is when i called the call centre today and was put onhold for an hour till i dropped. Im not happy at all.
Regards
Joyce
JR
Joyce R's update12 Jan 2023, 16:34
Reviewer Update
Good Day Shannon
Thank you for your response. I tried calling the complaints department looking for the complaints manager and the switchboard lady adviced that i leave a voicemail to the manager number last week and i did but he also never came back to me then that is when i called the call centre today and was put onhold for an hour till i dropped. Im not happy at all.
Regards
Joyce
Thank you for your response. I tried calling the complaints department looking for the complaints manager and the switchboard lady adviced that i leave a voicemail to the manager number last week and i did but he also never came back to me then that is when i called the call centre today and was put onhold for an hour till i dropped. Im not happy at all.
Regards
Joyce
Old Mutual's replyOfficial
12 Jan 2023, 17:10We apologise for the frustration and inconvenience caused. Thank you for bringing this to our attention. We’ll look into this as a high priority.
Old Mutual's reply12 Jan 2023, 17:10
Official
We apologise for the frustration and inconvenience caused. Thank you for bringing this to our attention. We’ll look into this as a high priority.