A Total lack of feedback or concern

Old mutual Online Banking, how exactly are you helping your clients?

I've had an issue with an amount being held in 'pending' on my account now for the last week. After calling and getting 'some' assistance from the bank who have said they are in contact with the company (Woolworths) to resolve this, I have heard nothing and get no email replies.

I realise it is Christmas, people are short staffed, or on Holiday but you really expect more from your bank!

1. Why when you can clearly see that the amount has been deducted already do you have to get 'permission' from Woolworths to reverse? Is this not MY money and should the bank not follow MY instruction on this? If Woolworths then had a problem with it, they can take it up with me.

2. They lengthy delay over this specific period is impacted me, your client, yet you seem to no feel this is important at all.

3. Are you getting SO many complaint that you cannot keep up with responses?

With tears in my eyes I ask you, PLEASE resolve this issue