A thank you note for your assistance

After posting my complaint on 6 October 2015 and the matter was handled by Carol, it was clear someone sensible was now handling the matter. If it was not for Carol, i think i could still be waiting for someone to explain the restriction that allegedly existed with my policy. Carol was prepared to listen and what i liked is the feedback she gave instead of expecting client to wonder and twiddle their thumbs wondering what the state of affairs could be. Carol, you rock and your attitude will take you places. Big ups to you!!! Thank you for bringing this nightmare to an end!!!!