PT
Prudence T

1 reviews | Active since Aug 2011

27 Dec 2023, 10:00

A snail can move better than Old mutual their serice sucks period.

Good day,

I have never seen such incompetency from a big company like yours. I comp**** with everything that you are from and said the reinstatement is from the 1st of November. i don't know if your mind were already in November 2024 because the account has not been debited since then. No i know and understand when people say Old mutual is only about money. if i was dead it means my corpse would still be the mortuary when everything has been submitted including going out of my way to go see the surgeon before the due date. I am not disappointed but disgusted, now it make sense when that woman brought a corpse of her husband to the branch then only things started moving Do not forget that our monthly premiums are what makes out mutual if people can quite the scheme you will be joining fellow south africans sitting under trees everyday.

The premium rate as given so that was difficult to deduct and reduce my stress after all the things i went through. Completed all the forms inclining going to the surgeons with my own mo.ney then one e gets stinking attitude like this????????????????????????????????????? now i understand when people say its a money-making business, they don't care about their people that keeps their own stoves burning after work. i was told its with effect from Nov 1, we on the 22nd of December unless someone is getting paid to come and fix their weave, make up and goes around for office gossip forgetting things that are of importance to others. The broker has been trying to help but the people on the gravy train are still on a pan they don't care but with their relatives they are so fast forgetting that we also contribute towards their salaies.

When is the debit order going though,

Disappointed & ashamed

0
Replies (2)
Old Mutual
Old Mutual's reply27 Dec 2023, 10:05
Official
Dear Prudence

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Old Mutual Complaints Management
PT
Prudence T's update06 Mar 2024, 14:11
Reviewer Update
The message was sent on the 06th March 2024.

Not on the date generated by the Old Mutual Website.