1 reviews | Active since Mar 2009
A shocking experience.
My wife has been trying to claim on a Group schemes funeral policy. Receiving a reply from Old Mutual, either to an email, or a query submitted on their website, seems too much to ask! 5 attempts, no responses. I am stunned
Dear Greg
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and respond to you directly.
Regards
Brent Sellidon
Complaints Management
Best regards,
Dear Greg
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and respond to you directly.
Regards
Brent Sellidon
Complaints Management
Best regards,
Dear Gregg
We apologise for the way this matter was dealt with.
An e-mail was sent with the outstanding documents. Kindly forward outstanding documents to the same e-mail address. We will prioritise this matter on receipt of the above.
Regards
Coleen Aanhuizen
Complaints Management
Best regards,
Dear Gregg
We apologise for the way this matter was dealt with.
An e-mail was sent with the outstanding documents. Kindly forward outstanding documents to the same e-mail address. We will prioritise this matter on receipt of the above.
Regards
Coleen Aanhuizen
Complaints Management
Best regards,
Dear Greg
We refer to your complaint of 30 April 2018.
We sorry to hear about your service experience and the fact that you had to resort to Hellopeter to have this matter resolved.
The payment was finalised today and should be available within 48 hours. The premium or this parent funeral benefit is R14.00. The parents were not individually covered and therefore we will continue to collect the R14.00 until we receive a claim for the remaining dependant.
If you have any further questions do not hesitate to contact us again.
Kind regards
ColeenAanhuizen
Complaints Management
Best regards,
Dear Greg
We refer to your complaint of 30 April 2018.
We sorry to hear about your service experience and the fact that you had to resort to Hellopeter to have this matter resolved.
The payment was finalised today and should be available within 48 hours. The premium or this parent funeral benefit is R14.00. The parents were not individually covered and therefore we will continue to collect the R14.00 until we receive a claim for the remaining dependant.
If you have any further questions do not hesitate to contact us again.
Kind regards
ColeenAanhuizen
Complaints Management
Best regards,