A **** or ********** COMPANY THAT WILL LEAVE YOU HOPELESS IN NEEDY DAYS

Old Mutual is a secret **** that will dissappoint you when you need it the most, On the 1st of September 2020 (2 days after the passing away of my mother), i went to the Tzaneen branch of Old Mutual and we were assisted by a lady on Teller 7, the lady requested that i come with my brother since he is one of a beneficiary of the claims. On the 2nd of September 2020 i went with my brother, i registered with my ID at the front counter (the lady there had a nasty attitude), then we were called to teller number 7 again and i submitted everything which was requested, she then processed everything and then on the very same portforlio that belonged to me, processed my brother's documents. She printed some document to us that my brother will get an estimated amount of 47000 with a turnaround time of 5 days and since i was claiming for a life plan then she told me that i should wait for only 10 days and then the amount will be processed into my bank account. Later that day i got 3 Sms and my brother didn't get any (I believed, it's because she loaded my brother's stuff under my portfolio), there was an active death benefit of 10 000, and when we went there on the 09th of September we were told that the 10 000 was settled and cannot pay, it's going to cover the family.

On the 11th of September i decided to go to Polokwane (The front lady had a bit of attitude but willing to help) with my brother in order to hear what is happening with the 5 days of Turn around time, unfortunately, my brother was told that they could't pick up anything from his profile and the lady on Teller 5 assisted me with claiming the Death Cover , then since the beneficiary was my Dad and he passed away then she needs his Death certificate and we provided and it was loaded and told me that it will pay within 48 hours and it's better i submit the letter of authority to the nearest Old Mutual the following day so that there shouldn't be any loop hole,

On the 12th of September I went to Maake Plaza Old Mutual with my brother and i gave the consultant the letter of authority to load it and she told me that it was loaded and on my brother's side i was needed because i was the one who had received the SMSs, the the guy gave us light that on the 47 0000 that was promised to my brother that it was not claimable because it's the amount that had covered my Nephew and Sister, as a result, he is the beneficiary yes but cannot claim it because all of them are alive and he further told me to open the Estate late account and submit it to the nearest Old mutual, i asked for a half day at work yesterday and opened the Estate late account at Standard bank and when i went to the old mutual at Saveways it was closed and the security guards told me that they are on strike, then i sent the documents to *** and wrote the ref CEB***2.

Today (15th of September), I requested old mutual to contact me and when they called i asked to be transferred to the relevant department (Greenlight), a Guy by the name of Daniel Sampson answered with a poor voice and connection, then he confirmed that the Life plan which i claimed was only sent for assessment on the 12th of September 2020 (That guy was so low, it was really hard for me to hear him) and i then asked about the Death Claim and he transferred me to the Death Claim department that i waited forever without no one picking up. At around 13H00 i searched on the internet to see which number can i call to get hold of Death Claims, fortunately i got it and after 15 long minutes of waiting, Sandra Morris (arrogant lady) answered and told me that my claim which i was promised to have been paid within 48 hours is sitting with the Assessor,

I AM REALLY DISAPPOINTED WITH OLD MUTUAL AND SINCE MY LIFE COVER IS WITH IWYZE, I BELIEVE I SHOULD START LOOKING FOR OTHER COMPANIES BECAUSE I DONT WANT TO SEE SOMEONE STRUGGLING LIKE HOW WE DID. WHEN OLD MUTUAL IS ADVERTISING, IT PROMISES THE RIGHT THINGS AND WHEN IT'S TIME FOR HELP IT LEAVES YOU IN THE DARK WITH MOST OF ITS ARROGANT STUFF. AS EARLY AS I DONT KNOW WHEN, BUT I REALLY DONT TRUST OLD MUTUAL ANYMORE AND EVERYONE SHOULD BE VIGILANT ABOUT THESE ********** COMPANY