A New Level of Uncaring Incompetence

Old Mutual was supposed to pay me my monthly payment from my Max Income investment on 1/6/2019. This is of particular importance since, although I am not retired, I am not currently employed and desperately need the money to meet my financial commitments. The Old Mutual Call centre is beyond useless, and keep blaming Standard Bank for rejecting their deposit, and asking for proof of my bank account into which they have already paid money previously, proof of which I have now provided three times. They promise to investigate and call me back in 24-48 hours, and a week later they have still not called. Every time I call the call centre - a lengthy and painful process - I get told the same story and asked the same questions. I will be potentially claiming considerable damages since my employment in the financial sector is dependent on a clean credit record, which has now been jeopardised by this Company's startling incompetence and lack of responsiveness. This has been escalated to Mr Sidd Sen, who has proved just as useless and unresponsive as the rest of this lackluster company. DO NOT INVEST WITH OLD MUTUAL!