a month to change account details?

I was asked by a friend to assist in changing account details with Old Mutual -the account into which funds are paid each month has been closed. My friend is dyslexic, a fact explained by Mr van der Walt to Old Mutual on more than one occasion. Old Mutual confirmed telephonically that they were in fact dealing with Mr. van der Walt and that I was acting on his behalf. Blandley in your Customer Services told me to send a letter requesting the change, signed by Mr van der Walt together with a letter from FNB confirming new account details. This was done on 15 Jan. <br> Both I and Mr van der Walt followed up and were told that the request would be actioned within 7 working days. The payment due at the end of Jan was not paid to Mr van der Walt. <br> Mr van der Walt went into Old Mutual offices and dropped off the documents AGAIN. Still no action. We both later received notice from you that we needed to send a bank statement. This was not communicated to us at the beginning of this query. I have today sent the original statement stamped by FNB. <br> This means that Mr van der Walt will AGAIN not receive his payment this month. I can't call your call centre again as calls last 30 - 40 mins.<br>