A CLAIM TAKING MORE THAN 3 WEEKS ...... PATHETIC

I DONT EVEN KNOW WHERE TO START, I AM SUPER ANGRY AND ANNOYED RIGHT NOW.

MY MOTHER INLAW SUBMITTED A CLAIM END OF JUNE AND SHE WAS TOLD THAT BENEFIT AMOUNT WILL BE PAID OUT WITHIN 3 BUSINESS DAYS. SHE WENT TO THE BRANCH SEVERAL TIMES AND SHE WAS TOLD THAT THE GREENLIGHT INSURANCE PAYOUT TAKES LONGER . SHE VISITED THE BRANCH AGAIN MONDAY AND SHE WAS TOLD THAT SHE MUST COME BACK THURSDAY IF THE PAYOUT WAS DONE . WHAT MAKES ME MORE UPSET IS THAT SHE WAS NEVER SENT ANY COMMUNICATION OR CONTACTED TO BE ADVISED ON THE DELAY .

THE POLICY DOCUMENTS AND YOUR SALES CONSULTANTS ADVISES ON A 48 HOURS PAYOUT BUT THAT'S NOT THE CASE WHEN SOMEONE SUBMITS A CLAIMS AND THE MONEY IS REALLY NEEDED, AGRR THIS IS PATHETIC ? HOW IS SHE SUPPOSE TO PAY THE MONEY SHE BORROWED TO ENSURE THAT THE FUNERAL IS NOT DELAYED? IS THIS HOW YOU TREAT YOUR CLIENTS WHEN THEY NEED YOUR HELP THE MOST? THE PREMIUMS WHERE COLLECTED IN TIME AND THE FUNERAL COVER WAS NEVER IN ARREARS. HOW MANY TIMES MUST SHE GO TO YOUR BRANCH AND BE TOLD THE SAME THING? SO MUST THIS OLD LADY CONTINUE GOING TO THE BRANCH UNTIL SHE IS INFECTED WITH CORONA IN ORDER FOR YOU GUYS PROCESS THE CLAIM?

PLEASE CONTACT MISS PHUMEZA M NGWENDU TODAY AND PROCESS HER CLAIM .