A case of ***** reported, no response received

CEB***, is the reference number I received for a case of ***** opened with Old Mutual on the 30th of October 2019 at the Pavillion Branch. A response in 10 days is promised in writing, although to date no response has been received. This case of ***** was opened in response to my bank account being debited for monthly premiums for 2 policies written in my name, that I had no knowledge of. The policies were cancelled as I asked my bank to cancel the debit, and the response from Old Mutual via SMS was that the policies have been cancelled as no premiums were received from me. It should be noted that after numerous very time consuming calls to the call center, nobody could help me with regards to who is the broker for these policies and who supp**** my information. This is appalling service from a reputable company, its safe to say that this is no longer a company that cares about its clients.