EC
ELISMA C
1 reviews | Active since Mar 2021
31 Mar 2021, 11:46
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we paid up old mutual in December, now it is still on the itc... been 9 working days since transunion asked them to verify payment , did send email with proof of payment ( receipts) did send transunion paid up letters, but the want old mutual to verify the paid up letters.
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Replies (3)
Old Mutual's replyOfficial
31 Mar 2021, 11:50Dear Elisma C
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply31 Mar 2021, 11:50
Official
Dear Elisma C
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
EC
ELISMA C's updateReviewer Update
31 Mar 2021, 12:07Thank you . We have send all the proof through that this was paid up indeed. We need old mutual to verify payment with transunion asap as we are in the process with an application and the old mutual is still showing on his ITC.
EC
ELISMA C's update31 Mar 2021, 12:07
Reviewer Update
Thank you . We have send all the proof through that this was paid up indeed. We need old mutual to verify payment with transunion asap as we are in the process with an application and the old mutual is still showing on his ITC.
EC
ELISMA C's updateReviewer Update
31 Mar 2021, 15:07Is there an update on this please
EC
ELISMA C's update31 Mar 2021, 15:07
Reviewer Update
Is there an update on this please