KM
Keletso M
1 reviews | Active since Oct 2020
20 Nov 2025, 12:14
*****
Old mutual kindly tell me why your staff thinks it's ok for them to keep on opening new policies on my name? Next thing you will be telling me to go to police stations for affidavits whereas when your system allowed them to be opened without my consent! So far I have 3 policies which I know nothing about.
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Replies (3)
Old Mutual's replyOfficial
20 Nov 2025, 12:25Good day Keletso,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply20 Nov 2025, 12:25
Official
Good day Keletso,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
KM
Keletso M's updateReviewer Update
20 Nov 2025, 12:32What I need is for you to cancel the policies and refund my money
KM
Keletso M's update20 Nov 2025, 12:32
Reviewer Update
What I need is for you to cancel the policies and refund my money
Old Mutual's replyOfficial
20 Nov 2025, 12:36We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply20 Nov 2025, 12:36
Official
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management