Z
Zoe

1 reviews | Active since Mar 2024

05 Jun 2025, 09:37

*****

I am writing to express my concern and dispute the implementation of a new insurance policy allegedly taken out with your company. I received a call from an agent regarding a policy called "Iwyze" which I explicitly declined.

However, I have since received an email from the finance department at my workplace stating that the policy has been implemented and will be deducted from my salary. I did not authorize or sign up for this policy, and I believe this may be a case of unauthorized or *****ulent activity.

I urgently request that you:

1. Investigate this matter and confirm whether the policy was indeed taken out without my consent. 2. Cancel the policy and prevent any deductions from my salary. 3. Provide me with written confirmation of the cancellation and any necessary next steps.

I appreciate your prompt attention to this matter, and I look forward to resolving this issue.

0
Replies (1)
Old Mutual
Old Mutual's reply05 Jun 2025, 10:41
Official
Good day Zoe,

Your feedback is concerning. We take all allegations of ***** seriously, and we are committed to pursuing appropriate remedies for such cases.

We'd like our Forensics Team to look into this as a matter of urgency. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Kind regards
Old Mutual Complaints Management