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If there was a 0 rating, that would be what Old Mutual Funeral Policy team would be getting. Starting from their social media team, their finance team, their back office team. I have been waiting for feedback,,, since from the last hello Peter complaint in April. To this day, I am still waiting for them to resolve,, such a symbol escalation. I am escalating this matter to the Ombudsman and this is not even about the bank charges but the principle. You will not even get a PHONE CALL to try and understand why would a client send tons of emails to them. That's how much they don't CARE.