*******!!!!!!!!

i am going through the most right now...moved my profile over to old mutual after that disaster with metropolitan life. and the initial transition was not to smooth. 1 debit order failed so i had to make a manual payment...my manual payment was then a bit short by R2 because i misheard the advisor on what amount i was supossed to pay. as the months continued i noticed that my debits had stopped. i then made a few manual payments but because it was a hassle i wanted to fix the issue so the debits can continue as per normal. once again i spoke with my advisor and he told me that this issue arose because of my 1 short payment. i then fixed that issue by paying the outstanding R2. a while later i discovered that 1 of my extended family members on my policy had the wrong surname. i then reached out to my advisor whom then organised for an old mutual advisor whom will assist me with this issue and this peeson will forthwith handle any issues that will arise in future. so a guy named Athembele Gonya of old mutual came onto my whatsapp saying he will help me and he assured me that he is just a call away. i explained to Athembele that the surname of 1 of my family members must be rectified. Athembele got busy and later told me that my new premium was now R17 less then the initial premium. i then said oh, ok...did you fix the surname, because thats all i wanted. i told him i do not want a new policy. Athembele assured me that this was not a new policy, i was confused because now Athembele sent me 2 requests for authorization of payments...i asked him why and he told me that it was because of the issue he fixed. Athembele then told me that he initiated a 3 month payment skip for me which also sounded weird but i was still fine with it then. this interaction happened in February of this year...fast forward to end of March 2025 when all of a sudden 4 premiums started going off from my account. i went to the bank to get my money back...they could only get back 1 payment. immediately thereafter i went to the Mossel Bay old mutual branch where i lodged my 1st complaint...needless to say nothing came from that. i got on the phone with Athembele and he was making promises, excuses and dodging me every chance he got. i e-mailed old mutual's complaint dept. they sent me an e-mail containg the application for refund form which i completed. i sent along all the supporting documents...guess what, nothing came from that. fast forward to the end of april 2025 and yet another 4 debits went off. i am now furious and reached out to someone offering better help. we are right now at the point of reaching out to the ombudsman...i just want my money back!!!!!. never again will i be this gullable. ****** *******!