RL
Reneoe L

1 reviews | Active since Sept 2019

09 Sept 2019, 12:06

????

Hi, I have two policies at old mutual(funeral). I noticed that there is a third policy that has been deducting money of R257 for more than a year now, requested my application form where I signed taking this new policy because I found out that the “new policy” is the same with what I have which is dated 2014 and the new one is dated 2018 but both policies are the same. After more than a week I finally received the application form via email and all to find out my signature was forged on both papers. I have been calling old mutual and everytime they tell me different stories, this morning a consultant told me that they will deal with my case when they get to it whenever that will be. What do I do in the meantime because they deduct money still?

0
Replies (1)
Old Mutual
Old Mutual's reply09 Sept 2019, 13:20
Official
Dear Reneoe Lesuthu
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
 Regards
Brent Sellidon
Old Mutual Complaints Management