6 MONTHS LATER- STILL NO PENSION PAYOUT

I am still waiting for my pension to be paid out after I resigned in July 2015. I've been given the run around with all sorts of different stories as to why I am still waiting. Literally every day that I talk to someone in the call centre, they give me a different story. I have emails dated beginning of December 2015, stating that my funds would have been paid out within 20 working days. Today the call centre told me ANOTHER 4 to 6 weeks. HOW IS THIS POSSIBLE??? No one seems to know who I can talk to to get a clear answer. I am running out of options. I need the money URGENTLY.