5 months, and a fund is still not transferred.

I started with a new job at another company in February 2023, the old company had an Old Mutual retirement benefit, and I requested this to be transferred to a Momentum fund of the new employer.

It is now July 2023 and still this is not done. Despite various requests and enquiries by not only myself, but also an administrator from another business.

I rate your service at 0/10, I will never do any new business with Old Mutual ever again. On top of this I have Old Mutual consultants trying to contact me to sell products, a once really good company that is now the worst business experience I have ever encountered.

Your email asking for more details, as well as your last consultant's call saying he will get this message through to the powers that be, is another testament to your lack of interest to do a job properly.