SZ
Sinethemba Z
1 reviews | Active since May 2019
15 May 2025, 09:18
***********
I made a withdrawal request more than 3 weeks ago. I'm being sent from post to pillar. I have submitted all the documentation they required via their WhatsApp, email and even at the branch but still no resolution. At this point I'm so frustrated.
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
15 May 2025, 09:20Good day Sinethemba Z,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply15 May 2025, 09:20
Official
Good day Sinethemba Z,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
SZ
Sinethemba Z's updateReviewer Update
16 May 2025, 10:53Instead of my query being resolved, I'm receiving another email requesting me to fill in a form. This form is requesting my personal information that they already have. I don't know how may times I need to submit information to these people. Another delay tactic it seems. At this point, I'm convinced this once trusted company is now a big ****!!!!!!
SZ
Sinethemba Z's update16 May 2025, 10:53
Reviewer Update
Instead of my query being resolved, I'm receiving another email requesting me to fill in a form. This form is requesting my personal information that they already have. I don't know how may times I need to submit information to these people. Another delay tactic it seems. At this point, I'm convinced this once trusted company is now a big ****!!!!!!
Old Mutual's replyOfficial
16 May 2025, 11:00Hi Sinethemba
We note your messages and our team will provide you with further updates via email.
Thank you.
We note your messages and our team will provide you with further updates via email.
Thank you.
Old Mutual's reply16 May 2025, 11:00
Official
Hi Sinethemba
We note your messages and our team will provide you with further updates via email.
Thank you.
We note your messages and our team will provide you with further updates via email.
Thank you.