BM
Bongeka M
1 reviews | Active since May 2026
25 May 2026, 09:24
*****
They open a new policy under my name , without my permission , I want my refund
Helpful (0)
Replies (8)0
Replies (8)
Old Mutual's replyOfficial
25 May 2026, 10:11Good day Bongeka M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply25 May 2026, 10:11
Official
Good day Bongeka M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
BM
Bongeka M's updateReviewer Update
25 May 2026, 10:33I want my refund
BM
Bongeka M's update25 May 2026, 10:33
Reviewer Update
I want my refund
Old Mutual's replyOfficial
25 May 2026, 10:56Good day Bongeka, we are following up on this for you.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply25 May 2026, 10:56
Official
Good day Bongeka, we are following up on this for you.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
BM
Bongeka M's updateReviewer Update
25 May 2026, 11:08You've been deducting on my persal without my permission for so many months ,now when you must cancel the policy and refund me I must wait for investigation to be done , it is not my fault refund my money and cancel that policy
BM
Bongeka M's update25 May 2026, 11:08
Reviewer Update
You've been deducting on my persal without my permission for so many months ,now when you must cancel the policy and refund me I must wait for investigation to be done , it is not my fault refund my money and cancel that policy
Old Mutual's replyOfficial
25 May 2026, 11:17Thank you for the additional information. We are following up with the relevant team.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management
Old Mutual's reply25 May 2026, 11:17
Official
Thank you for the additional information. We are following up with the relevant team.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management
BM
Bongeka M's updateReviewer Update
25 May 2026, 12:25I dont understand why are you requesting same documents that I submit long time ago
BM
Bongeka M's update25 May 2026, 12:25
Reviewer Update
I dont understand why are you requesting same documents that I submit long time ago
BM
Bongeka M's updateReviewer Update
26 May 2026, 22:55It seems like you don’t take my matter seriously please provide me with the paper work with my signature requesting the money that you are deducting to my persal,it not my fault that the people you employed are doing a *****,I want my refund for all the months you’ve been deducting from my salary,why must I wait for investigation to be done as if is my fault ,I signed all the paperwork work with supporting documents that you requested,REFUND MY MONEY
BM
Bongeka M's update26 May 2026, 22:55
Reviewer Update
It seems like you don’t take my matter seriously please provide me with the paper work with my signature requesting the money that you are deducting to my persal,it not my fault that the people you employed are doing a *****,I want my refund for all the months you’ve been deducting from my salary,why must I wait for investigation to be done as if is my fault ,I signed all the paperwork work with supporting documents that you requested,REFUND MY MONEY
Old Mutual's replyOfficial
27 May 2026, 08:10Good day
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply27 May 2026, 08:10
Official
Good day
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management