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My client invested in a Tax Free savings Plan. He wished to draw some funds. All the necessary forms were forwarded to Old Mutual in February 2025. He has to date not received his payment. We followed up with Old Mutual on three occasions and each time were told that the matter has been escalated. When we asked the person at the Call Centre whether we could speak to someone in escalations, we were advised that they were not contactable by phone. This is takes incompetency to another level.