SM
Sheron M
1 reviews | Active since Aug 2024
22 Apr 2025, 13:00
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Im very much disappointed in old mutual money, first month of using the bank and this happens,whats the point of having an app if money is just gonna be debited without any request for approval,then take forever to investigate a fruad case only to say there's nothing you can do about it,very pathetic service from your consultants im taking my salary to another bank and sure canceling everything with you🤧Is oviaas our money is not safe in you bank,i reported the matter on the 4th im only getting negative feedback today after so many follow uos because there was no one communicating if you dont call or email🤧
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Old Mutual's replyOfficial
22 Apr 2025, 13:34Good day Sheron,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply22 Apr 2025, 13:34
Official
Good day Sheron,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management