4 Years Later – My Elderly Grandmother Still Waiting for Her Payout!

My grandmother has been trying to claim her late brother’s death benefits from Old Mutual since 2021, and the process has been unbearably slow and frustrating. She has visited their offices multiple times over the years, including twice last year, and each time she’s promised progress that never happens.

Earlier in 2025, she was told to open an FNB account to receive the funds, which she did immediately. She was told a manager would contact her, but no one ever has. It is unacceptable that an elderly woman has to fight for money that rightfully belongs to her.

Old Mutual’s lack of communication, consideration and accountability has caused her so much distress. Everything they've done so far has gone against all the promises they make to their clients upon choosing them as an insurer as well as their very own policies.