4 months without processing my claim

Item: Old Mutual
Rating: 1
Author: Paballo N

I called old mutual about 10 times for my super fund, and I always get excuses and promises that they will resolve their issues and process my claim. Been 4 months now. So unhappy because they take your money on time.

Helpful (0)

Replies (3)

Old Mutual's replyOfficial

14 Nov 2024, 11:42

Good day Paballo

We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Regards

Delia Smit
Old Mutual Complaints Management

Best regards,

Old Mutual's reply14 Nov 2024, 11:42

Official

Best regards,

Paballo N's updateReviewer Update

14 Nov 2024, 11:43

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Paballo N's update14 Nov 2024, 11:43

Reviewer Update

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Old Mutual's replyOfficial

14 Nov 2024, 11:55

Good day Paballo

I confirm that feedback will be provided to you via email.

Regards

Delia Smit
Old Mutual Complaints Management

Best regards,

Old Mutual's reply14 Nov 2024, 11:55

Official

Good day Paballo

I confirm that feedback will be provided to you via email.

Regards

Delia Smit
Old Mutual Complaints Management

Best regards,

4 months without processing my claim

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