4 months of no help

A terrible 4 months experience it has been dealing with Mamello Tsotsetsi from greenlight. I'm an employee of Ekurhuleni emergency services and my policies are deducted from my pay slip. Due to my premiums being increased this has been an ongoing struggle to deduct the correct amount from my pay slip. Funds are still being deducted from my pay slip and due to the shortfall I'm still required to pay from own pocket. This has resulted in me paying double for my premiums which is totally unacceptable. When I request a refund I'm taken from pillar to post.... my account is sitting with a credit ...a simple refund process is not possible with your company. I've had to go to my HR department to get clarity and was advised that they have not received any proper documentation regarding the increase. Mamelo advised me to cancel the policy and do an application for a new one, how can a service consultant with experience in selling your product not offer a feasible solution but advise me to cancel an existing policy without offering any constructive solutions. I'm very disappointed in the service. This has been ongoing for months now. Please can we resolve this asap and someone efficient to assist with my refund . I would prefer to deal with someone besides Mamelo because at this point I have no faith in her. She ignores my calls, doesn't get back to my regarding query and has not being helpful .