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Kedibone H

1 reviews | Active since May 2016

18 May 2016, 07:00

3month bank statement to cash out my investment money

<p>I wanted to cashout my education plan which i have been investing for 5years payments on time by debit order without fail. The investment did not yeild any interest hence i want to cash out. Now I am told to cash out I have to send them my 3month bank statements and proof of residence. Why do you need my 3month bank statement, bank statements are PERSONAL, the same bank account I want MY MONEY to paid in is the same account you debit every month incase you want to verify the account. When i opened this investment YOU NEVER TOLD ME TO SEND YOU MY BANK STATEMENT. I AM NOT APPLYING FOR A LOAN. I wan to cash out my money. its my money and I want it.</p>

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Replies (3)
Old Mutual
Old Mutual's reply18 May 2016, 08:16
Official

Hi Kedibone,

Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.

Kind regards

Coleen Aanhuizen

Complaints Management

Old Mutual
Old Mutual's reply20 May 2016, 10:52
Official
Dear Kenneth I refer to our telephone conversation this afternoon. I am sorry for your service experience and that that you had to resort to the website to have the matter resolved. The payment was finalised this afternoon. The funds should be in your account within 48 hours. Kind regards Coleen Aanhuizen Complaints Management The payment ws
Old Mutual
Old Mutual's reply23 May 2016, 14:03
Official
Dear Kedibone I am sorry for your service experience and the fact that you had to resort to the Hellopeter website to have the matter resolved. I am pleased to confirm that the payment was finalised. The fund should be available in your bank account within 48 hours. Regards Coleen Aanhuizen Complaints Mangement